Getaways Ireland – Our Price Promise

It is important to us that you as a Getaways Ireland customer feel that you are getting value for money when you book your trip with us. This is why we have a 12-week Price Promise on all our Irish hotel breaks from 22/01/2026.

With Our Price Promise, you are protected if you find your desired stay at a cheaper price elsewhere (excluding bookings made directly with hotels, reductions of price through loyalty programmes or use of gift cards). If this should happen, get in touch and we will refund the difference. Not only that, but we will give you a €10 booking code to use the next time you book a hotel via Getaways Ireland. You can price-match the hotel stay once you book and for a full 48 hours after you have booked.

If you should find your hotel stay at a more reasonable price elsewhere (excluding bookings made directly with hotels, reductions of price through loyalty programmes or use of gift cards), you can contact our customer service on telephone 0818 220 088 or send an e-mail to info@getawaysireland.ie with the subject: “Our Price Promise”.

Your email must contain:

· Name
· Telephone number
· Reference number on the order
· Arrival date
· Number of nights
· Where you found the same rooms at a lower price
· What was the price
· Screenshot showing the lower price

We will process your request within 72 hours. Yes, it is actually that simple.

Terms and Conditions

If you book a hotel room with Getaways Ireland and within 48 hours find a better price for the same date, room type, number of guests and type of accommodation on another online booking website (excluding direct bookings with the hotel or prices offered through a customer loyalty programme), we will refund the price difference. In addition, you will receive a Getaways Ireland booking code for €10, which can be used the next time you book a hotel stay, within 60 days, through Getaways Ireland.

· Customers must have completed their booking with Getaways Ireland in order to claim against Our Price Promise with a comparable price from a competitor.

· Our Price Promise is only valid if it concerns completely identical conditions for the stay, that is the hotel, date, room type, currency, type of accommodation and number of guests are the same. In addition, the price must include all taxes and duties, and have the same cancellation terms.

· Refund request. In order to fulfil the conditions for refunding the price difference, you must send in an email with the claim within 48 hours after you have booked your hotel stay.

· Refunds will be provided within 72 hours after customer has checked out of hotel relating to claim.

· Bookings cancelled by customers prior to check-in will be deemed invalid resulting in no refund or complimentary booking code being issued.

· Price comparison. Our Price Promise is only valid for prices that are both announced and available to the public on a website aimed at consumers in Ireland.

· The price stated must relate to hotels where both the hotel name and booking details have been confirmed by the customer with Getaways Ireland Getaway Breaks before booking via email with the use of URLs and screenshots providing details of booking with timestamps.

· €10 booking codes awarded in relation to Our Price Promise will be issued within 72 hours of guest checking out of hotel. Codes must be redeemed within a 60-day period from date of issue.

· The price stated must be available to all consumers, and not reduced by the use of customer benefit programmes, gift cards or in other ways.

· Customers must reside in ROI or NI for claim to be deemed valid.

· Hotel or price must be available for online booking via a travel agency or company that sells to the general consumer in the same currency.

· Price comparisons must take place on an individual basis, not include prices obtained directly from the hotel or in any way part of a package deal.

· As an alternative to refunding the price difference and providing the €10 booking codes, Getaways Ireland reserves the right to cancel your booking and refund the amount in full.

· We reserve the right to amend, withdraw, pause or cancel Our Price Promise at any stage without prior notice. Any ongoing claims will be completed.

Verification of Claims

All claims in respect of Our Price Promise are subject to verification by Getaways Ireland. The price stated must still be available at the time this is checked by Getaways Ireland, which is done within 48 hours after the claim has been received. Screenshots accompanied by related website links, timestamps and details of booking should be supplied as evidence of a lower price. Customers must complete booking to be deemed valid. Bookings cancelled by customer prior to check-in, for any reason, will be deemed invalid.

We will also not confirm or fulfil claims that we believe in good faith are the result of printing errors or other errors. Nor will we comply with claims that we perceive as attempts at fraud. Validity of all claims will be decided within 72 hours after the claim is made. Where a claim is verified and successful, the refund of the price difference and issuing of the €10 booking code will occur within 72 hours of customer checking out of hotel. Please note it can take up to 30 days or the next invoice period before the refund amount appears on your account statement.

Changes in Our Price Promise

We reserve the right to change or terminate Our Price Promise or to limit its availability for any customer, time or reason, without liability and without prior notice to you as a customer. The terms and conditions stated on www.getawaysireland.ie at the time a claim is made will determine whether you are covered by Our Price Promise or not.

Price Promise Agreement

Our Price Promise agreement is managed by Digibreaks, part of the Win|Win Group, on behalf of Getaways Ireland. Price difference refunds and €10 Getaways Ireland booking codes will be fulfilled and funded by Digibreaks. The initial term of the Price Promise practice ended on 3 January 2024. Extension of the Our Price Promise offer can be agreed by both parties.